Shipping & Returns

1. Delivery & Installation

All Gen-E Series units are dispatched through our regional logistics centers and delivered via local authorized Gen-E partners. Partner technicians handle transit verification, placement, and initial testing.

2. Pre-Dispatch Verification

Prior to shipment, our local dealer coordinates with the customer to confirm sanctioned electrical load, indoor space adequacy (IP31), and solar panel string voltages.

3. Damaged or Defective Goods

In the unlikely event of physical transit damage, report immediately to the delivering partner and contact support at +91 95940 23334 or office@geneenergy.in for instant replacement protocol.